Return And Refund Policy

Last updated Jan,09,2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address By Delivery Company

Address: Shop # DHG 559, Main Entrance Dragon Mart – International City – Dubai

United Arab Emirates

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

You cannot return the below unless the product was received damaged or if you received the wrong product. In this case, you are required to return the item unopened and in its original packaging.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@etumaxgulf.com